Charter of Aged Care Rights

I have the right to:

  1. Safe and high quality care and services;

  2. be treated with dignity and respect;

  3. have my identity, culture and diversity valued and supported;

  4. live without abuse and neglect;

  5. be informed about my care and services in a way I understand;

  6. access all information about myself, including information about my rights, care and services;

  7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;

  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;

  9. my independence;

  10. be listened to and understood;

  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;

  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;

  13. personal privacy and to have my personal information protected;

  14. exercise my rights without it adversely affecting the way I am treated.

For more information: www.agedcarequality.gov.au